Legal
Privacy Policy
Last updated: March 2025
Aarna Dubai ("we", "our", or "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information when you use our website at aarnadubai.com or interact with our services. By using our website, you agree to the practices described in this policy.
Information We Collect
Information You Provide
When you contact us, register for property alerts, or submit an enquiry, we collect personal information such as your name, email address, phone number, and any details you provide in your message.
Information Collected Automatically
When you visit our website, we automatically collect certain information including your IP address, browser type, operating system, pages visited, and time spent on those pages via cookies and similar technologies.
Property Preferences
If you set up property alerts or use our search features, we collect your search criteria, saved properties, and browsing preferences to provide a personalised experience.
How We Use Your Information
Service Delivery
We use your information to respond to enquiries, connect you with our agents, send property listings matching your criteria, and facilitate property transactions.
Communications
With your consent, we may send you market updates, new property alerts, and relevant news about the Dubai real estate market. You may opt out of marketing communications at any time.
Improving Our Services
We analyse usage data to improve website functionality, content, and user experience. This data is processed in aggregate and does not identify individuals.
Sharing Your Information
Our Team
Your information is shared with our agents and staff solely to assist you with your property enquiry or transaction. All team members are bound by confidentiality obligations.
Third-Party Service Providers
We work with trusted service providers (such as email platforms, CRM systems, and analytics providers) who process data on our behalf. These providers are contractually bound to protect your data.
Legal Requirements
We may disclose your information if required by law, regulation, or legal process, or to protect the rights and safety of Aarna Dubai, our users, or the public.
Data Retention
Retention Periods
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Enquiry data is typically retained for 3 years. You may request deletion at any time.
Your Rights
Access & Correction
You have the right to request a copy of the personal data we hold about you and to request corrections if any information is inaccurate or incomplete.
Deletion
You may request that we delete your personal data. We will comply unless we are required to retain it for legal or legitimate business reasons.
Marketing Opt-Out
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email, or by contacting us directly at privacy@aarnadubai.com.
Cookies
What We Use
We use essential cookies (required for the website to function), analytical cookies (to understand how visitors use our site), and marketing cookies (to deliver relevant content). You may manage cookie preferences through your browser settings.
Security
How We Protect Your Data
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption for all data transmissions.
Contact Us
Privacy Enquiries
For any questions about this Privacy Policy or how we handle your data, please contact our Data Protection team at privacy@aarnadubai.com or by writing to: Aarna Dubai, Dubai, United Arab Emirates.
Questions about your data?
We're happy to help. Reach out to our team directly.